Refund & payment policy

This policy explains how payments, cancellations and refunds work for services from Rab Technologies & Traders LLC (RaB Technologies). It works together with our terms of service. If your signed quote or contract says something different, that document applies.

How payment works

• Fixed-price projects are split into milestones. A deposit is paid before work starts, and each following milestone is invoiced when it is delivered for your review.
• Care plans and blocks of hours are billed monthly in advance.
• Invoices are due within 7 days and can be paid by bank transfer or the other methods listed on the invoice. Any fees charged by your bank or payment provider are paid by you.

Refunds on projects

• Before work starts: if you cancel before we begin work, we refund your deposit in full, less any third-party costs already paid on your behalf (such as licences or domains).
• After work starts: payments cover work already done, so they are not refundable. If a project is cancelled part-way, you pay for work completed up to the cancellation date, any unused balance you have paid in advance is refunded, and we hand over the work you have paid for.
• If we cannot deliver: if we are unable to deliver an agreed milestone, we refund the payment for that milestone.
• Defects: problems with delivered work are handled by fixing them — free of charge for 30 days after launch, as described in our terms.

Care plans and hourly work

• You can cancel a care plan at any time. Cancellation takes effect at the end of the current paid month; the current month is not refunded.
• Unused hours in a monthly plan do not roll over and are not refunded, unless your plan says otherwise.
• Prepaid hour blocks that have not been used at all can be refunded within 30 days of purchase.

Third-party costs

Hosting, domains, paid themes and plugins, app-store fees and other third-party services are paid to those providers and follow their own refund rules. We cannot refund them on their behalf.

How to request a refund

Email info@rabtechnologies.net with your invoice number and the reason for your request. We reply within 5 business days, and approved refunds are paid within 14 days to the original payment method where possible.

Contact

Rab Technologies & Traders LLC
30 N Gould St #29271
Sheridan, WY 82801
United States
Email: info@rabtechnologies.net · Phone: +1 (307) 429-0020